These Terms & Conditions (“Terms”) set out the basis on which Brightworks London Ltd, trading as Brightworks Maintenance (“we”, “our”, “us”), provides property maintenance and related services to our clients (“you”, “your”).

By requesting a quote, booking our services, or engaging us for work, you agree to these Terms.

1. Company details

• Registered company name: Brightworks London Ltd

• Trading name: Brightworks Maintenance

• Registered office: 86-90 Paul Street, London, England, EC2A 4NE

• Phone: 020 3835 3736

• Email: office@brightworksldn.com

2. Quotes & Estimates

• All quotes and estimates are based on the information provided at the time.

• Quotes are valid for 30 days unless otherwise stated.

• Final pricing may vary if additional work or materials are required, and this will be agreed with you before proceeding.

3. Deposits & Payments

• A 25% deposit is required to secure some bookings.

• Deposits are non-refundable once a booking is confirmed, except where we are unable to deliver the services.

• The remaining balance is due upon completion of works, unless otherwise agreed in writing.

• Payments are accepted via bank transfer, card, or other agreed methods.

4. Late Payments

• Payment terms are 30 days from the date of invoice.

• If payment is not received within this time, we reserve the right to charge 8% interest per month on the overdue balance in line with the Late Payment of Commercial Debts (Interest) Act 1998.

• Additional costs incurred in recovering overdue payments (including debt recovery fees and legal costs) may also be charged.

5. Materials & Surcharges

• Materials required for works will be charged in addition to labour unless specifically included in the quote.

• A surcharge may apply for materials sourced or delivered outside of standard suppliers.

• All materials remain the property of Brightworks Maintenance until full payment is received.

6. Cancellations & Rescheduling

• If you need to cancel or reschedule, please give at least 72 hours’ notice.

• Cancellations made within 72 hours of the scheduled start date may result in loss of deposit.

• We reserve the right to reschedule works in cases of unforeseen circumstances (e.g. illness, extreme weather, supply chain issues).

7. Guarantee of Works

• All workmanship carried out by Brightworks Maintenance is guaranteed for agreed amount from completion.

• This guarantee covers defects in workmanship but excludes:

  • Normal wear and tear.

  • Damage caused by misuse, neglect, or third parties.

  • Materials supplied by the client.

• Manufacturer guarantees apply to materials where provided.

8. Health & Safety

• We are committed to safe working practices.

• Clients must ensure a safe working environment, including access to electricity, water, and clear workspaces.

• We reserve the right to stop work if conditions are unsafe.

9. Insurance

• Brightworks Maintenance holds full Public Liability Insurance and, where applicable, Employers’ Liability Insurance.

• Proof of insurance can be provided upon request.

10. Complaints Procedure

• If you are unhappy with any aspect of our service, please contact us in writing at office@brightworksldn.com.

• We will acknowledge your complaint within 5 working days and aim to resolve it within 14 working days.

• If the matter cannot be resolved, you may seek independent mediation or legal advice.

11. Liability

• We are not liable for indirect losses, loss of profits, or consequential damages.

• Our liability is limited to the value of the contract, except in cases of personal injury or death caused by negligence.

12. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.