Brightworks London Ltd (trading as Brightworks Maintenance)
Effective Date: 06/04/2024

Brightworks Maintenance aims to deliver high-quality workmanship and professional service. Subject to the terms below, we offer a workmanship guarantee for the period specifically agreed in writing with the client at the time of quotation or contract (the “agreed guarantee period”).

This policy explains the scope, conditions, exclusions and limitations of that guarantee.

1. Scope of the Guarantee

• The guarantee covers defects in workmanship that arise within the agreed guarantee period and that are attributable to the way the work was carried out by Brightworks Maintenance.

• Manufacturer or supplier warranties on materials, appliances or components supplied as part of the works are separate and take precedence over this guarantee.

• The guarantee applies only to the original client for whom the works were carried out and is non-transferable, unless otherwise agreed in writing.

2. Agreed Guarantee Period

• The length of the guarantee (for example, 3 months, 6 months, 12 months, or other) will be set out in the written quotation, contract, or invoice for the works.

• If no specific period is stated in writing, no guarantee shall be implied beyond Brightworks’ statutory obligations.

3. Client Responsibilities re: Manufacturer Warranties

• For items, products or appliances that carry a manufacturer or supplier warranty, the client is responsible for registering those warranties with the manufacturer or supplier (where registration is required) and for keeping any warranty documents, receipts and registration details.

• Brightworks Maintenance may assist by providing details of supplied items on request, but registration remains the client’s responsibility.

• Failure by the client to register manufacturer warranties does not automatically invalidate Brightworks’ workmanship guarantee, but may affect the client’s ability to claim under the manufacturer’s warranty and may limit available remedies.

4. Conditions

This guarantee applies only if all of the following conditions are met:

1. Full payment for the contracted works has been received. Any outstanding balance will invalidate the guarantee.

2. The works have not been modified, altered, serviced, or repaired by any third party without Brightworks Maintenance’s prior written consent.

3. The client notifies Brightworks Maintenance in writing of any defect within 14 days of it becoming apparent.

4. Brightworks Maintenance is granted reasonable access to inspect and (where appropriate) carry out remedial works.

5. The reported issue falls within the original written scope of works.

5. Exclusions

The guarantee does not cover:

• Normal wear and tear, natural deterioration, cosmetic variation (e.g., slight shade differences, hairline cracks), or expected settling.

• Damage arising from misuse, neglect, lack of maintenance, accidental damage, or events outside our control (vandalism, flooding, fire, structural movement, subsidence).

• Defects resulting from pre-existing hidden conditions (for example, undetected rot, asbestos, or defective existing services) unless expressly accepted in writing at the time of quote.

• Materials, appliances, fixtures or fittings not supplied and installed by Brightworks Maintenance (these remain subject to the supplier/manufacturer warranty).

• Temporary or emergency repairs carried out to make a site safe pending permanent works.

6. Works Affecting Critical Building Systems

• Works which affect, connect to, or replace major building systems — including but not limited to boilers, central heating systems, gas appliances, electrical distribution boards/fuse boards, and other safety-critical systems — involve interdependencies with existing plant, systems, and third-party components.

• Because such systems are subject to variable conditions beyond our control (e.g. prior installations, system compatibility, existing faults, third-party parts, or regulatory inspections), carrying out such works may limit or void the guarantee in whole or in part where subsequent issues arise from those external factors.

• Where works to critical systems are included in a project, Brightworks Maintenance will:

  • identify any known risks in the written quote;

  • specify whether the agreed guarantee will apply to those elements and, if so, for what period; and

  • recommend that clients obtain or retain manufacturer warranties and arrange any required statutory certifications or independent inspections.

• Where Brightworks reasonably believes that the condition of an existing system poses a risk to the longevity or safety of the works, we reserve the right to exclude those elements from the guarantee or to require remedial works be completed (and charged) before any guarantee applies.

7. Limitation of Liability

• Our liability under this guarantee is limited to the reasonable cost of repairing or replacing the defective workmanship only.

• Brightworks Maintenance reserves the right to choose the method of remedy (repair, replacement of the defective element, or a refund proportional to the defective portion of the works).

• The maximum liability under this guarantee will not exceed the amount originally charged for the specific works in question.

• We are not liable for any indirect, special or consequential losses, including loss of earnings, loss of rental income, or other business interruption losses.

8. Voiding the Guarantee

The guarantee will be void (in whole or in part) where:

• The client fails to make full payment for the works.

• The client or any third party alters, tampers with or carries out additional works that affect the original works without our prior written consent.

• The works are affected by subsequent building, renovation or maintenance activities that interfere with the original work.

• Hidden or pre-existing defects, hazardous materials, or system faults (not disclosed to Brightworks prior to the contract) materially contribute to the problem.

• The client fails to register or maintain manufacturer warranties for supplied items, appliances or systems where such registration is required as a condition of that manufacturer’s warranty and that failure directly affects the remedy available.

• Environmental or external conditions (for example prolonged damp, persistent leaks, structural movement) cause deterioration of the works.

9. Claims & Remedy Procedure

• All claims under this policy must be made in writing to office@brightworksldn.com and accompanied by supporting evidence (photographs, dates, and a description of the defect).

• We will acknowledge receipt of a claim within 7 working days and will generally inspect the reported defect within 14 working days (times may vary by region and scope).

• If a claim is accepted, Brightworks Maintenance will schedule remedial works at a mutually agreeable time. Remedial works are subject to availability and will be prioritised reasonably.

• If a claim is rejected, we will provide written reasons. Disputed matters may be escalated to independent inspection or mediation at the client’s cost unless otherwise agreed.

10. Governing Law

This policy is governed by the laws of England and Wales and does not affect your statutory rights.