Brightworks London Ltd
Effective Date: 06/04/2024

At Brightworks Maintenance, we are committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect your information when you use our services or visit our website (brightworksldn.com).

1. Who we are

Brightworks London Ltd (“we”, “our”, “us”) is a property maintenance company based in London trading as Brightworks Maintenance.

• Email: office@brightworksldn.com

• Phone: 020 3835 3736

We are the “data controller” for the purposes of UK data protection law.

2. What information we collect

We may collect the following information when you contact us, request a quote, or use our services:

• Name, address, and contact details (email, phone number).

• Property details relevant to the work.

• Payment and invoicing details.

• Any information you provide through our enquiry forms, emails, or phone calls.

• Technical information such as your IP address and cookies when you use our website.

3. How we use your information

We use your information to:

• Provide quotes, estimates, and deliver our services.

• Communicate with you about bookings, updates, and enquiries.

• Process payments and issue invoices.

• Meet our legal and regulatory obligations (e.g. HMRC).

• Improve our website and services.

• Send marketing updates (only if you have opted in).

4. Legal basis for processing

We process your information based on:

• Contract: to provide the services you request.

• Legal obligation: to meet accounting, tax, and regulatory requirements.

• Legitimate interests: to improve our services and communicate with you.

• Consent: if you have agreed to receive marketing.

5. Sharing your information

We do not sell your personal data.
We may share your information with:

• Professional contractors or subcontractors working with us (only if required for the job).

• Our accountants, insurers, and legal advisers.

• HMRC or other authorities if legally required.

All third parties are required to respect your privacy and keep your data secure.

6. How long we keep your data

We keep your information only as long as necessary to provide our services and meet legal requirements (normally up to 7 years for financial records).

7. Your rights

You have the right to:

• Access the information we hold about you.

• Request corrections if data is inaccurate.

• Ask us to delete your data (where legally possible).

• Object to processing or restrict how we use your data.

• Withdraw consent to marketing at any time.

To exercise these rights, contact us at office@brightworksldn.com.

8. Cookies

Our website may use cookies to improve your browsing experience and to collect anonymous statistics (e.g. Google Analytics). You can control or disable cookies in your browser settings.

9. Security

We take appropriate technical and organisational measures to protect your information against loss, misuse, or unauthorised access.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: office@brightworksldn.com

• Phone: 020 3835 3736

If you are not satisfied, you also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.